Harmelix is a technology marketplace that connects customers with independent beauty and wellness businesses. Each business operates independently and is responsible for setting and managing its own refund and cancellation policies.
Because policies may vary by business, customers should review the applicable business policy before confirming a booking, joining a queue, paying a deposit, or making a full payment.
Policies Set by Each Business
Each business may establish its own:
- Refund policy
- Cancellation policy
- Deposit policy
- No-show policy
- Late-arrival policy
- Rescheduling policy
By completing a booking or payment, the customer acknowledges and agrees to the policies published by the selected business.
How to Request a Refund
Refund requests relating to a service, cancellation, deposit, no-show, late arrival, or rescheduling must be submitted directly to the business involved. The business will determine refund eligibility based on its published policy.
Harmelix does not make refund decisions on behalf of independent businesses and does not guarantee that a refund will be approved.
Platform-Related Payment Issues
Harmelix may assist with platform-related payment issues, including:
- Duplicate charges
- Incorrect charges caused by a technical error
- Failed or incomplete payment processing
- Other verified Harmelix platform errors
Customers experiencing a technical or payment-processing issue may contact Harmelix Support at:
help@harmelix.comHarmelix may also take action where required by applicable law.
Last Updated: July 14, 2026